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Reports Showing Ticket Labels
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0
Reassign ticket if agent logs out
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0
Create Tickets for Organizations
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0
Implement Sub-statuses on Mobile apps
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0
Add the ability to choose a default sub-status
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0
Language for brands
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1
Users Update Their Own Address
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0
Order in Permission Groups
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0
Readthedocs Import/sync
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0
User fields are not included in csv export
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0
Search in custom Organisation fields
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0
Control Related Articles with Keywords
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0
Filter Order and Re-Order
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0
Ticket Filters
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0
Read Only for Archived tickets
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2
Group Tickets by Brand
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0
Link forwarded messages to original ticket
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0
Ability to "Exclude ip address" from IP Whitelisting feature
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0
Follow Up action in Macro
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3
Add Dates to Search Results
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0
Default Country
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0
Out of office handling for agents who get assigned tickets
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2
Sort Resolved tickets by Date Resolved
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0
Inbound SMS/MMS from customers wanting to open tickets
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0
Message of the day for agent teams
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0
Reports on Tickets excluding the time ticket was on Resolved Status
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0
Agent locked out
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0
API - Custom Billing Fields
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1
Downvote button
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0
Add the ability to report on tasks linked to tickets
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0
Add a variable for the ticket satisfaction comments left by users
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0
Add the ability to add multiple tickets to a Problem/Incident at a time using Mass Actions
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0
PDF reports
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1
Feedback Form - Provide option to force user to select a category
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0
Provide easier method to purge recycle bin
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0
Left Hand Side bar Scroll
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0
Guides Section - Allow Anchors to open in new Tab
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1
App permissions to restrict apps for certain teams or agents
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0
Update CRM Permissions
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0
Login as user works only to for primary brand
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2
Cannot create multi-level lists
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0
Report Query
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0
Add 'Quote last message' button into reply box.
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0
Auto refresh for dashboards
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0
New E-mail features
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0
Display the hierarchy for custom field options in reports
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0
Re-arrange the top 5 articles under each categories (should be able to choose)
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0
Select absolute dates used in reports using a calendar
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0
Add Organization to User when Created from Ticket
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0
Ticket's Dropdown Options
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0