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Všečkov
Naslov / avtor
Stanje
Komentarji
Dejavnost
22
Add ITIL functionality
Gerry Hooper
31. jan. 2020
Collecting Feedback
0
8
Improvements to the auto-responder functionality
Quentin
29. jan. 2020
Collecting Feedback
0
18
Copy SLA settings
Robert Tanka
20. jan. 2020
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0
14
Ticket search defaults
Marion Abramo
17. jan. 2020
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0
18
Set replies from specific users as internal notes (via a trigger)
Steve, Lam Hang
16. jan. 2020
Collecting Feedback
0
23
Email replies to notes show as replies, want to be notes
Tim
16. jan. 2020
Collecting Feedback
0
22
Improve Ticket Deflection
Thorsten Breuer
14. jan. 2020
Collecting Feedback
0
22
SLA Filters: set a default view
Marion Abramo
9. jan. 2020
Collecting Feedback
0
20
Option for admin not to send email when updating agent password.
Barry
3. jan. 2020
Collecting Feedback
0
25
Temporary link to set agents password
Barry
3. jan. 2020
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0
28
Allow users under specific domains to register themselves
Yuriy Andamasov
3. jan. 2020
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0
17
See Registered Article Views in List View
Steve, Lam Hang
2. jan. 2020
Collecting Feedback
0
13
Allow agents to select an approver from all registered users
Azeem Javed
2. jan. 2020
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0
14
Proper search and partial search for the user
Marion Abramo
31. dec. 2019
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0
20
Disable at Organization Level
Kevin Smith
19. dec. 2019
Collecting Feedback
1
22
Associate Email Domains via API
Mitchell
19. dec. 2019
Collecting Feedback
0
10
Support .msg files being forwarded to the helpdesk from Outlook
Florian Huwald
18. dec. 2019
Collecting Feedback
0
27
Report row limit
Bill Gabay
18. dec. 2019
Collecting Feedback
2
12
Attachments in forwarded messages
Sophia Mayrwöger
16. dec. 2019
Collecting Feedback
0
19
Notification templates
Eric VanTol
11. dec. 2019
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0
21
Determine how often agents send emails when creating ticket in agent interface
Christian Mattart
6. dec. 2019
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0
18
Ability for organization managers to view and manage users linked to the organization on the portal
Yuriy Andamasov
5. dec. 2019
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0
22
Increase hit_record table to hold more than 7500 records
Jenny Kongkalai
3. dec. 2019
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0
18
Ability to notify admins when Email Rate Limits are reached
Tim Chistyakov
2. dec. 2019
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0
45
New DeskPro Support UI / UX is really bad
Marion Abramo
29. nov. 2019
Collecting Feedback
8
27
Hide parent department from users
Kirzten Cassielle Marquez
29. nov. 2019
Collecting Feedback
0
13
View SLA status in List View
Errol
28. nov. 2019
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0
18
Display status and assigned agent in the ticket list on when using the mobile app
Test Ticket
27. nov. 2019
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0
10
Count agent note as a 'reply' for SLA measurement
Eric VanTol
26. nov. 2019
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0
14
Associate tickets with other organizations
Eric VanTol
26. nov. 2019
Collecting Feedback
0
18
Send a notification if an attachment is stripped out of an incoming email due to disabled file types.
Matthew Baines
21. nov. 2019
Collecting Feedback
0
13
Display details of linked Deskpro tickets in YouTrack
Thorsten Breuer
21. nov. 2019
Collecting Feedback
0
24
Add "is autoresponder" in Trigger conditions
Quentin
19. nov. 2019
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0
9
Add ability to change "Open Tab" default on new tickets
Mike Huisman
18. nov. 2019
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0
21
Allow Week to Start on Monday
Quentin
18. nov. 2019
Collecting Feedback
2
18
Inconsistent behavior in Macro's - follower vs. agents
Quentin
13. nov. 2019
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0
19
Inconsistent Conditions Between Escalations and Triggers
Quentin
13. nov. 2019
Collecting Feedback
1
19
More Automation Options for Followers
Amy Kunzelman
12. nov. 2019
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0
25
Allow <pre> html tags in the message body of user replies
Christian Mattart
12. nov. 2019
Collecting Feedback
2
17
Articles are sorted by oldest date
Takahiro Mukoyoshi
9. nov. 2019
Collecting Feedback
0
16
Option to display additional user/organization details within the new ticket form when an agent is creating a new ticket
Romanita Courson
7. nov. 2019
Collecting Feedback
2
21
make completed SLA's clearer in the interface
Quentin
6. nov. 2019
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0
32
Changing the Colour of Stat Background
Christian
5. nov. 2019
Collecting Feedback
1
22
being able to search in Organisation's Notes
Zsolt Kiss
2. nov. 2019
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0
20
Link more than one Ticket at a Time
Barry
30. okt. 2019
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0
16
Allow the ability to search or create filters with the criteria "Label does not exist"
Mark Beazley
29. okt. 2019
Collecting Feedback
0
14
Prevent urgency changes by agents
Humberto Pomales
28. okt. 2019
Collecting Feedback
2
16
Export Guide as PDF
Dave Topan
28. okt. 2019
Collecting Feedback
2
17
Update ticket properties from variable in email text/body
Francois Pienaar
28. okt. 2019
In Development
0
5
Trigger Action Based on Time Till Date Entered
Steve, Lam Hang
24. okt. 2019
Collecting Feedback
0