Hľadaj štítky - Deskpro Support
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Action code for a CC
It would be great if an email action code could be added to the system that adds CCs to tickets. Si...
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Printing Tickets
When my team goes to "print" a ticket (either literally print or just download as PDF), the entries ...
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Show the ticket reference on the ticket alongside the ticket ID
At the moment it isn't possible to show both the ticket ID and ticket reference on the ticket withou...
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Enhanced ticket label permssions
I would like to be able to prevent agents from being able to create new labels. In the Agent ticket ...
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Download Ticket as PDF with Attachments
When you download a mail it's downloading only the messages in PDF and you need additionally to down...
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Add 'Brand' to the ticket list display options
We'd like to display the brand in the ticket list, similar to how the Department and assigned Agent/...
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Add last reply as a display option for the ticket list view
We'd like it to be possible to show part of last message in a ticket within the ticket list view det...
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Ticket popout feature
It would be great to be able to say double-click on a ticket and it pops out into its own window.
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Show number of replies in a ticket
To see the number of replies from both agents and the user within a ticket.
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default brand selection
Currently when an Agent creates a ticket, the default brand is automatically set as the brand in the...
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Read receipts/markers for ticket messages
We'd like a feature that allows us to easily check within a ticket if a customer has received/ opene...
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Close ticket - last message
When a end user decides to close a ticket by himself, it would be nice to allow him to associate a l...
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Ability to log incoming call centre tickets
We use Deskpro for a large customer base and we have a call centre that customers can call into to q...
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Include cc'd participants in the ticket PDF download and Print copy
My Agents are trying to download some tickets as a PDF, however the problem is we cannot see who ar...
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Email direct to ticket
We currently have a number of powershell scripts that are used by helpdesk agents to perform certain...
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Improve the UI of the Ticket Status menu, so Sub-Statuses are exposed immediately and can be selected in 1 click
When I add a sub-status to any of the base statuses, changing the status to this substatus now requi...
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Add the person who called the print functionality to the printout
When using "Actions → Print" or "Actions → Download PDF" the content should show a "Printed by" or "...
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Let Agents Customize Ticket Options (like Send User Email Notification)
Some like it enabled by default, others don't. This should be a per-agent configuration option. In ...
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Adding multiple users to the 'To' user field
Currently you can add one owner and then multiple CCs to a ticket. We would like to be able to add ...
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Regarding being able to sort Tickets > Statuses > Sub-Statuses
Is there a way to alphabetize Sub-Statuses found under Tickets > Statuses > Sub-Statuses? I was thi...
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Order ticket according to the date of the last modification
It would be very useful if there would be an option for ordering tickets according to the date of t...
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Ordering tickets according to the date of the last modification when adding a Note
Adding a Note to a ticket doesn’t affect on the “date of last reply” parameter. It would be very use...
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Attached files to a ticket can’t opened in Apple Mail and IOS mail
After sending out a ticket with attached files to a user / customer, in several cases our clients co...
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Different ticket defaults for departments
Currently the ticket default settings are global. It would be helpful if we could vary defaults for...
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Close Ticket through email
Is there any way to provide an option button to allow users to close tickets through email?