Hľadaj štítky - Deskpro Support
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I've lost admin permissions and I'm locked out of Deskpro On-Premise
Question: When I try to log into my admin account, I get a message that I don't have admin permissi...
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Import/Export of objects from the admin area, such as triggers and templates.
We currently host an on-premise helpdesk, with a staging instance for trialing and testing new featu...
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Locking 'ordered by' for agents
The ability for an admin to set and lock the 'ordered by' option for agents so that the agents canno...
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The ability to see sites a user was on before they start a chat
To be able to see sites a user was on before they start a chat, like how you can when a user is view...
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Custom Fields for Agent Profile
Add custom fields to the agent profile. These should only be visible to individual agents and admini...
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Allow admin to set agents offline for chat and voice
Allow admins to set agents as offline for chat and voice. E.g. an agent may forget to set themselve...
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A permission that allows agents to only see certain CRM usergroups
The ability to allow only certain agents can only see certain CRM usergroups. For instance, if there...
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More Control Over Managers
If I add a manager I want to select for which all users he will able to view the tickets
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Allow Admins to review the Agent IM chat logs
We'd like Admins to be able to review a log of the internal Agent IM chats, for compliance etc.
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Visibility over "real-time" agent activities
Is there a way I can see real-time Agent activities, as in what tickets they have open?
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Admin capability to delete agent IM groups
I would like admins to have the ability to delete/modify Agent IM groups, even if another agent was ...
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Portal editor preview to render in a different tab
I'd like to be able to preview the changes I make to the templates in the User Interface portal edit...
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Read Only for Archived tickets
Just wondering if there is a way that tickets can be set to a "Read-Only" state once they are set to...
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Display Build #
It would be helpful if the Build number was displayed in the Admin portal for cloud accounts. This ...
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Snippet Admin
It would be really useful if there was an easier to manage snippets as an admin. Removing snippets ...
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Make Leaders for Teams
It would be amazing to be able to add a Team leader of a team that can see all of the activity their...
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The ability to set admins for specific brands
To be able to grant admin access to agents only on specified brands