Hľadaj štítky - Deskpro Support
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Improving View Settings for Ticket Queues
🙋 Welcome! Thank you for agreeing to share your feedback and insights to make Deskpro Horizon better...
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Dynamic dropdown custom ticket fields
We would like the ability to have dynamic dropdown fields when creating a custom ticket field. For i...
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Parsing message content into custom fields
It would be helpful if it were possible to parse elements of incoming messages into custom fields. ...
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Automatically save custom field entries in the agent interface
Is it possible that when an agent chooses an option in one of the ticket fields, we no longer need t...
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Changing Type for Custom Fields
It would be useful if it were possible to change the Field Type of an already created Custom field.
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Character validation on the account registration form
Allow character filtering/validation on the "Name" field of the account registration form. E.g. to ...
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Per-User Custom Fields
It would be great if these could be referenced via variables and in reporting. In a similar way to ...
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Allow the ability for Admins to restrict Date/Time custom field selections to working hours
We use the date/time custom field feature in the user contact form to offer calls within 7 days of o...
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Search for Article Custom Fields
Would it be possible to allow searching for articles custom fields titles or content in the portal? ...
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Duplicate Custom Fields
The capability of duplicating items in the admin interface would be great, especially on large tedio...
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Separate naming for custome fileds
I am working on using more than one real department which hold several "sub-departments" that repres...
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Allow the built-in contact fields in the CRM to be required fields which can be added to the user registration form.
We'd like to make the built-in CRM fields like postal address, zip-code, phone number etc. mandatory...
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Read-only custom fields
I'd like to mark some custom CRM fields read-only, as those are synced from another system. This is ...
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Allow agents to filter all the nested custom field options in the top-level select box
When we have a custom field option with one nested sub-option, both options appear in the same selec...
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Improve the display of drop-down custom fields in the mobile app
I have 3 levels of nested options for a custom field. Eg. Option A- Example 1-- Example 2---Example...
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Replicating criteria settings in the ticket form layouts for quicker form creation
When a criteria is applied to a field in the agent form, it would save a lot of time if there was an...
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Select/Deselect all option for layouts when creating ticket fields.
When creating a new field the possible layouts that it can be applied to are all selected by default...
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API - Custom Billing Fields
Can there be a way to access the "Custom billing fields" through the API
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Search in custom Organisation fields
Is there a possibility to search in custom fields for organisations? It would be great to search for...
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Make custom user and organisation fields available in list views for persons/organisations
when displaying a list of tickets i can select custom user fields as additional columns. for some re...
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Addition of colour/formatting to built in and custom fields
We would like to be able to assign a colour to fields, such as Priority (e.g. Red for high / Green f...
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Wysiwyg on field type "Display"
Could we have a wysiwyg on "HTML to display" in custom fields.
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Sorting of predefined choices
For my tickets I have a custom field (predefined choices) that holds the country of each ticket. Sin...
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Custom Fields Dependent on Organization
It would be nice to be able to control which organizations see certain custom fields.
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Custom fields on ticket message in agent interface
As we are using Deskpro as an complete Support Ticket system for a Complete CRM to our Customers. It...