The DeskPRO Tasks app is a lightweight way to track and assign agent to-do items, beyond dealing with tickets.
A lot of customers have asked us about automatically creating tasks. In the latest build, you'll find this great new action available for your triggers, escalations and SLAS:
The action can set a due date and assign the task to an agent or a team, just as if you were creating a task manually.
You'll find that when you create a new task yourself, it will now open in the content pane. By popular request, you can also double-click task titles and comments to edit them.
(In case you're not using them yet, here's the agent manual section about tasks.)
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