Why can't I see flags? - Databáza znalostí / Deskpro Legacy - Deskpro Support

WARNING: You're browsing documentation for an older version of Deskpro. For the most up-to-date version, see: Who can see My Stars?

Why can't I see flags?

Naposledy aktualizoval/a: 31. 8. 2023 Lara Proud

Question:

When other agents on my helpdesk set flags, I can't see them. Is there something wrong?

Answer:

Flags are designed for each agent's personal use: agents can't see each other's flags. If you would like a shared way to mark tickets for attention, use urgency or labels.

Pomocné Neužitočná

78 z 139 ľudí považuje túto stránku za užitočnú

Comment (1)

Philipp Bartsch

pred 8 rokmi

But this is for actual manual setting only, correct? If I set up a trigger that flags a ticket of an agent under specific conditions then everyone is able to see it. Moreover I am not able to remove a flag by using a trigger action.

Pridať komentár

Please log in or register to submit a comment.

Autor: Ben Henley
Creation date: 28. 7. 2014
Last update: 31. 8. 2023
Publish date: 28. 7. 2014