Skip to main content

Installing Elasticsearch - Databáza znalostí / Deskpro Legacy - Deskpro Support

WARNING: You're browsing documentation for an older version of Deskpro. Consider upgrading to Deskpro Horizon

Installing Elasticsearch

Authors list

If you are using Deskpro Download, you should set up the Elasticsearch search technology to greatly improve the search features of your helpdesk.

NOTE: Cloud helpdesks have already been upgraded with this improved search technology

The improvements from installing Elasticsearch include:

  • Greatly increased search scope for agents, including the full text of ticket messages, agent notes, and chat logs.
  • Agents can choose to rank results by Best Match, Last Activity or Date Created.
  • Improved user portal search scope.
  • Phrase search - search terms in quotation marks e.g. "audio feedback" will only match the full phrase.
  • Search is faster and results ranking is more accurate.

You can run Elasticsearch on the same server as Deskpro, or a different server, or use a hosted Elasticsearch service from a third-party provider.

We recommend running Elasticsearch on the same server or a server on the same network.

If your helpdesk supports Elasticsearch you will see an Elasticsearch section in Admin > Server. If you are on a build older than #361, you will need to update your helpdesk to the latest version to be able to use Elasticsearch. 

IMPORTANT: Elasticsearch 2.0 is now required.

See the installation instructions for your platform in the Sysadmin Guide for Elasticsearch set up instructions:

Install Elasticsearch on Ubuntu

Install Elasticsearch on CentOS/Red Hat

Install Elasticsearch on Windows Server 2008

Install Elasticsearch on Windows Server 2012


Set up hosted Elasticsearch

Pomocné Neužitočná

75 z 155 ľudí považuje túto stránku za užitočnú

Comments (3)

John Blackwood
Elastic search should really be installed using the deb package on Ubuntu. Download and install using dpkg -i
Christian Mattart
This page is not up to date anymore. DeskPro should now be compatible with ElasticSearch 2.x:
Lauren Cumming
Christian- thanks for spotting :) Updated now!

Pridať komentár

Please log in or register to submit a comment.

Need a password reminder?