I'm having trouble with the round robin working properly - Databáza znalostí / Deskpro Legacy - Deskpro Support

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I'm having trouble with the round robin working properly

Naposledy aktualizoval/a: 30. 8. 2023 Benedict Sycamore

Question:

I made a round robin but it doesn't seem to assign any tickets. What is happening?

Answer:

When you make a round robin, it doesn't start assigning tickets on its own. Instead, a new action is made available from your helpdesk's triggers. You need to create a trigger that uses the round robin action to assign new tickets. See the round robin documentation in the admin manual for details.

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Autor: Ben Henley
Creation date: 18. 6. 2015
Last update: 30. 8. 2023
Publish date: 18. 6. 2015