How to Connect an AI Provider to Deskpro

To harness the power of Deskpro's inbuilt AI features, you'll need to set up an AI connection with your preferred AI provider.

Follow these steps to add an AI connection to your help desk:

Step 1: Navigate to AI Connections

1. In the Admin Interface, go to AI > AI Setup & Logs > AI Connections.

2. Click the + New button to open the 'Add Connection' drawer.

Step 2: Add Your AI Provider Details

1. API Key: Enter your AI provider's API key in the 'Token' field. (Refer to your AI provider's documentation for generating an API key.)

2. Optional Details: If applicable, you can provide an Organization ID and the base URL for your AI provider.

3. Terms & Conditions: Make sure to read and accept Deskpro's AI Supplemental Terms.

1. Click the Create button to add the AI connection to your help desk. A test request will be sent to your AI provider to verify the connection.

Step 3: Finalize the Connection

• Once the connection is successfully established, it will appear in the AI Connections table.

Step 4: Configure AI Features

• After setting up the connection, configure the Deskpro AI features you wish to enable to enhance your customer support operations.

This setup allows you to integrate your chosen AI provider with Deskpro, offering flexibility and empowering your support team with advanced AI capabilities.