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Sending history in customer reminders - Spätná väzba / Feature Request - Deskpro Support

New Feature Request
Sending history in c... Spätná väzba
32

Sending history in customer reminders Collecting Feedback

When having customers that open many tickets, it would be very useful for them to see which ticket is awaiting their response. Basically, what would help a lot is for them to receive in the email notification the last reply on that specific ticket or a number of last replies. Having this feature, the customers can know exactly what the ticket is about and can reply directly.

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New Feature Request
Sending history in c... Spätná väzba

Tagy

Notifications
Autor
Alexandru Filipov
Last update
2. 8. 2017
Category
Tickets