Basically you can apply a trigger when an agent changes in general, or changes to/from a specific agent. Ability to use the changes function but only when it is agent to agent and not unassigned to agent. There isn't a clear way to differentiate between the two scenarios at the moment.
Additional Agent Trigger Criteria - Spätná väzba / Feature Request - Deskpro Support
Additional Agent Trigger Criteria Under Review
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