Allow incidents/tickets to be raised from Slack - Community / Feature Request - Deskpro Support

New Feature Request

1

Allow incidents/tickets to be raised from Slack Finished

Colin

It would be great if we could raise a ticket from Slack. Its used constantly and we also have Slack users who are not deskpro users, so we would like them to raise requests from Slack, so that the support team get the ticket and notifications/triggers.

We currently use Deskpro to Slack but would like the reverse flow!

Official response

David Anjonrin-Ohu

Hi Colin, I’m happy to announce that we have now launched support for exactly this! Read more about Deskpro’s new Slack integration here so you can test out creating Deskpro tickets from Slack messages.

New Feature Request

Author: Colin
Last update: Aug 27, 2024
Category: Integration

Allow incidents/tickets to be raised from Slack - Community / Feature Request - Deskpro Support

Allow incidents/tickets to be raised from Slack Finished

Official response

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