Searching more efficiently to find what you are looking for is one of the most valuable aspects of a helpdesk. Deskpro now supports searching for Tickets, Users, and Organizations using Labels as a filter in the Global Search app.
Labels are tags you can apply to tickets, users, and organizations to categorize them.
The Global Search bar will now suggest any Labels in your helpdesk that match your search query so you can select it as a filter. Making it even easier to locate the ticket, user, or organization you’re looking for!
Once you select a Label, it will be applied to the search bar, and only items that match it will be displayed in the results.
Once a Label is added as a filter, you can enter search terms to refine the search results even further or apply additional Labels to the search.
This new feature aims to make it easier for you to find Tickets, Users, and Organizations and improve the overall efficiency of searching in the helpdesk.