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How do I nominate users to manage an organization's tickets? - База знаний / Using Deskpro / Agent - Deskpro Support

How do I nominate users to manage an organization's tickets?

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The organization managers feature allows specific people to oversee all of the ticket happenings for their organization. Normally, a person can only see the tickets that they've created or are a participant in. However, an organization manager can see any ticket associated with their organization and even automatically be added as a participant to any new tickets for their organization.

Nominating Organization Managers

A person can be set as an organization manager in two places in the agent interface:

  • On a person's CRM profile, next to their position field.

  • On the organization page, in the members list. Organization managers have an icon next to their name. Clicking this icon will toggle manager status on and off.


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From the Organization Manager's perspective

An organization manager can view and search all of their organization's tickets in the help center. They will have a new option when clicking on their user profile icon.


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If they wish to automatically join any tickets for their organization when they're created, they can set this on their profile page:


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