Deskpro Support

お問合せ

Agent

I'm not receiving notifications when I create a ticket

Lara Proud

2023/06/08
Changing the order of messages on a ticket

Lara Proud

2023/08/31
Getting to Know your Deskpro Workspace

Lara Proud

2023/06/22
Why is part of the Agent Interface out of view?

Lara Proud

2023/06/08
Who can see My Stars?

Lara Proud

2023/06/09
Deskpro Mobile App

Lara Proud

2023/08/24
How do I view the email source for a ticket message?

Eloise Rea

2023/06/12
How do I nominate users to manage an organization's tickets?

Eloise Rea

2023/08/01
How can Agents communicate with each other in Deskpro?

Lara Proud

2023/08/24
How can I insert pre-defined text or canned responses?

Lara Proud

2023/08/24
Which web browsers does Deskpro support?

Lara Proud

2024/06/24
Does Deskpro support multiple languages?

Lara Proud

2023/08/31
Why are Agent Notes included in Email threads?

Lara Proud

2023/08/24
How can I best link to other Help Center content?

Eloise Rea

2023/06/22
How can I quickly copy and share ticket information?

Eloise Rea

2023/06/22
Can I BCC someone into a ticket thread?

Eloise Rea

2023/06/20
How can I add information to a ticket without notifying the user?

Chynah Hayde

2023/08/31
How can I drag and drop attachments into a ticket?

Chynah Hayde

2023/07/26
What is the difference between Labels and Search Words on Help Center content?

Lara Proud

2023/08/31
Can I collapse the Navigation Panel?

Lara Proud

2023/08/24
Who gets my message when I reply to an email notification as an agent?

Eloise Rea

2023/08/24
How can I reply to Tickets by Email?

Russell Chappell

2023/09/13
I'm having trouble with poor performance or a slow agent interface on some computers

Felipe Bessa Coelho

2023/08/29
Using QR Code to access the Deskpro Mobile App

Matthew Watt

2023/08/01
Is there a way to CC: someone into a ticket?

Kimberley Wilson

2023/08/01
Download ticket results as CSV

Christopher Nadeau

2023/08/17
How do I attach files and images to tickets?

Matthew Watt

2023/08/30
What is an agent?

Chris Padfield

2023/08/01
How do I make tasks visible to certain agents, teams, or departments?

Paul Davies

2023/08/10
How do I enable plain text ticket notification emails?

Ben Henley

2023/08/16
Ticket followers replying by email is going to the user not the agent

Manu Marquez

2023/08/30
How do I mass re-assign multiple tickets to one User from another?

Chynah Hayde

2023/08/21
What are the different interfaces in Deskpro?

Cecilia Sam

2023/08/21
How do I use Email Action Codes?

Manu Marquez

2023/08/29
How can I take screenshots in Deskpro?

Chris Padfield

2023/08/31
Can Tickets be placed in Pending?

Alesia Burvin

2023/09/08
What are Organizations?

Christopher Nadeau

2023/09/08
How can you avoid Ticket Collision?

Lara Proud

2024/02/09
How to inspect AJAX requests with Chrome tools

Dan Baker

2023/09/11
Microphone not Working

Emily Booth

2023/09/13
How can I make knowledgebase articles visible to specific users only?

Simon Paulger

2023/09/13
Why is my Macro not inserting text into the Reply Box?

Sean Kerwin

2023/09/15
How to use the Deskpro Mobile App

Lara Proud

2023/09/18
How are CC'd Users displayed in Deskpro?

Hannah Scott

2023/09/19
What documentation is available for Deskpro?

Lara Proud

2024/01/09
How do I generate a HAR file for troubleshooting?

Benedict Sycamore

2024/08/14
What resources are available for teaching agents to use Deskpro?

Ben Henley

2024/01/09
Tracking Help Center Usage Through Reports in Deskpro

Kim

2024/08/01