Skip to main content

How do I generate debug information for a ticket ? - База знаний / Using Deskpro / Admin - Deskpro Support

How do I generate debug information for a ticket ?

Authors list

Occasionally, one of our agents may ask you to attach debug information for a ticket to help diagnose a problem.

 

Note


Only Admins can see the "Debug File" option. If you are not an admin on your helpdesk, you will need to ask your helpdesk admin to download the file on your behalf.

 

To Download the ticket debug file

1. Open the ticket.

2. On the top right of the ticket, click More and choose Debug File

image.png

3. This will download a zip file to your computer that you can send to our agents as an email attachment.

 

What is in the debug file?

The debug file contains all information about the ticket like messages, timestamps, information about the user and agent, the ticket log, raw sources, and some miscellaneous details like filters or triggers.

Armed with this information, our agents are able to help diagnose almost any ticket-related issue.

Полезно Unhelpful

1 of 1 people found this page helpful

Добавить комментарий

Please log in or register to submit a comment.

Need a password reminder?