Recently, Deskpro changed the way it displays CC'd recipients for each message. Since this change, the following information about the 'TO' and 'CC' recipients has been removed:
With the new display method of cc'd participants, there is no longer any information about the 'TO' recipient easily visible. We would like the 'TO' information to be available with the 'CC' information.
Official response
Lara Proud
Hi Team, this behavior has been restored in the latest version of Deskpro. The To and CC information can be seen on both the reply box as you draft a message and on the ticket message itself for clarity of who the message was sent to!
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