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News - Deskpro Support

News

News
dec. 7 2022

Deskpro Horizon Release 2022.49

Lara Proud
0
Deskpro Releases
dec. 6 2022

You can now search against custom fields to locate tickets

Lara Proud
0
Product (Agent)
dec. 6 2022

We have added drag and drop to our Kanban View

Lara Proud
0
Product (Agent)
dec. 6 2022

Introducing our new integration with TeamViewer!

David Anjonrin-Ohu
0
Product (Admin)
dec. 6 2022

Introducing our GitLab integration!

David Anjonrin-Ohu
0
Product (Admin)
nov. 29 2022

Deskpro Horizon Release 2022.48

Lara Proud
0
Deskpro Releases
nov. 28 2022

We have redesigned the Global Search UI

Lara Proud
0
Product (Agent)
nov. 28 2022

We have changed the color of Agent Notes

Lara Proud
0
Product (Agent)
nov. 28 2022

We are launching the Beta version of our Kanban View

Lara Proud
0
Product (Agent)
nov. 28 2022

Ticket messages will open at the top of the most recent message

Lara Proud
0
Product (Agent)
nov. 28 2022

Introducing our new Azure DevOps app!

David Anjonrin-Ohu
0
Product (Admin)
nov. 22 2022

Deskpro Horizon Release 2022.47

Lara Proud
0
Deskpro Releases
nov. 21 2022

Deskpro 2022.2.0

Lara Proud
0
Deskpro Releases
nov. 21 2022

Deskpro 2022.1.1

Lara Proud
0
Deskpro Releases
nov. 15 2022

Deskpro Horizon Release 2022.46

Lara Proud
0
Deskpro Releases
nov. 15 2022

Let us know what you think of prospective Deskpro features

Lara Proud
0
Product (Agent)
nov. 8 2022

Deskpro Horizon Release 2022.45

Lara Proud
0
Deskpro Releases
nov. 8 2022

You can now download a list of tickets as a CSV file

Lara Proud
0
Product (Agent)
nov. 1 2022

Deskpro Horizon Release 2022.44

Lara Proud
0
Deskpro Releases
nov. 1 2022

We have updated the design for ticket views in the helpdesk

Lara Proud
0
Product (Agent)
nov. 1 2022

We have enhanced the usefulness of our Labels feature

Lara Proud
0
Product (Agent)
nov. 1 2022

Make managing Users seamless with SCIM provisioning

Lara Proud
0
Product (Admin)
oct. 25 2022

Deskpro Horizon Release 2022.43

Lara Proud
0
Deskpro Releases
oct. 25 2022

We've made the helpdesk faster by optimizing loading speeds

Lara Proud
0
Product (Agent)
oct. 25 2022

We have improved our Search functionality

Lara Proud
1
Product (Agent)
oct. 20 2022

Microsoft has now deprecated Basic Authentication for Office365 accounts

Lara Proud
0
News
oct. 18 2022

Deskpro Horizon Release 2022.42

Lara Proud
0
Deskpro Releases
oct. 17 2022

Introducing our new HubSpot app

Lara Proud
0
Product (Admin)
oct. 17 2022

Introducing our new Pipedrive app

Lara Proud
0
Product (Admin)
oct. 11 2022

Deskpro Horizon Release 2022.41

Lara Proud
0
Deskpro Releases
oct. 10 2022

We have increased the flexibility of the interface with resizable panels

Lara Proud
0
Product (Agent)
oct. 10 2022

Get instant context with our new ticket preview feature

Lara Proud
0
Product (Agent)
oct. 10 2022

Introducing our new Scratchpad App for convenient note-taking

Lara Proud
0
Product (Agent)
oct. 4 2022

Deskpro Horizon Release 2022.40

Lara Proud
0
Deskpro Releases
oct. 4 2022

We have enhanced the design of our Header Bar and Tabs

Lara Proud
0
Product (Agent)
oct. 4 2022

We have reduced the size of the reply box default state

Lara Proud
0
Product (Agent)
oct. 4 2022

Active Status is now visible on Agent Avatars across the interface

Lara Proud
0
Product (Agent)
oct. 4 2022

You can add Macros to run at ticket creation

Lara Proud
0
Product (Agent)
sept. 28 2022

Deskpro Horizon Release 2022.39.0

Lara Proud
0
Deskpro Releases
sept. 28 2022

We have optimized ticket loading speed

Lara Proud
0
Product (Agent)
sept. 20 2022

Deskpro Horizon Release 2022.38.0

Lara Proud
0
Deskpro Releases
sept. 20 2022

We have created two new SLA types

Lara Proud
0
Product (Admin)
sept. 20 2022

Set a User's organization automatically with a new Trigger Rule

Lara Proud
0
Product (Admin)
sept. 20 2022

Collapse and expand User Profiles to keep your workspace tidy

Lara Proud
0
Product (Agent)
sept. 13 2022

Deskpro Horizon Release 2022.37.0

Lara Proud
0
Deskpro Releases
sept. 13 2022

You can now download emails from a User's ticket

Lara Proud
0
Product (Agent)
sept. 6 2022

Deskpro Horizon Release 2022.36.1

Lara Proud
0
Deskpro Releases
sept. 6 2022

Add Snippets and Attachments to the Follow Ups reply actions

Lara Proud
0
Product (Agent)
sept. 6 2022

Quickly copy data from fields with a click

Lara Proud
0
Product (Agent)
sept. 6 2022

You can now view the Email Message Source

Lara Proud
0
Product (Agent)
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