Ticket Structure
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How do I set up a new user registration form?
Published: 8 sept. 2023
08 sept. 2023 -
How do I set a default department for tickets submitted via the Help Center?
Published: 17 aug. 2023
017 aug. 2023 -
How can I have two teams of Agents who can’t see each other’s Tickets?
Published: 17 aug. 2023
017 aug. 2023 -
How do I add Custom User Fields to Ticket Forms?
Published: 1 sept. 2023
08 sept. 2023 -
What is Ticket Archiving and why should I use it?
Published: 16 iun. 2023
07 sept. 2023 -
Why can't I add custom ticket statuses?
Published: 16 iun. 2023
07 sept. 2023 -
How do I follow up automatically when a user stops replying?
Published: 1 sept. 2023
07 sept. 2023 -
How can I make a department visible to agents only?
Published: 7 sept. 2023
07 sept. 2023 -
How do I make a reusable checklist of things to do within a ticket?
Published: 3 oct. 2023
03 oct. 2023 -
Creating an Impact, Urgency and Priority matrix
Published: 1 aug. 2023
09 ian. 2024