Business Rules
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How can I receive text alerts with ticket information?
Published: 17 aug. 2023
017 aug. 2023 -
What are Escalations?
Published: 29 nov. 2007
017 aug. 2023 -
Automatically add Tasks to Tickets with Triggers
Published: 21 aug. 2023
031 aug. 2023 -
Creating Shift Patterns in your Helpdesk
Published: 20 ian. 2023
012 oct. 2023 -
How can I send different auto-responses dependent on email addresses?
Published: 22 iun. 2023
024 aug. 2023 -
How can I set different SLA response times for weekdays and weekends?
Published: 24 aug. 2023
024 aug. 2023 -
I'm having trouble with duplicate actions from a custom trigger
Published: 29 aug. 2023
029 aug. 2023 -
How do I use a generic From: name for agent email notifications?
Published: 29 aug. 2023
029 aug. 2023 -
Can I track Service Level Agreements in Deskpro?
Published: 30 aug. 2023
030 aug. 2023 -
How does a Round Robin start assigning Tickets?
Published: 30 aug. 2023
030 aug. 2023 -
How can I send an SLA update to Slack?
Published: 31 aug. 2023
031 aug. 2023 -
Changing the order of messages on a ticket
Published: 8 iun. 2023
031 aug. 2023 -
How do I stop bounces and Out of Office messages being turned into tickets?
Published: 26 iul. 2023
031 aug. 2023 -
How do I follow up automatically when a user stops replying?
Published: 1 sept. 2023
07 sept. 2023 -
Why does my 1 day SLA have a failure date 3 days away?
Published: 7 sept. 2023
07 sept. 2023 -
Can Deskpro send SMS text notifications?
Published: 8 sept. 2023
015 sept. 2023 -
Can I show the Satisfaction survey only for tickets in a certain department?
Published: 14 sept. 2023
014 sept. 2023 -
How do I set up a Round Robin for Ticket Assignment?
Published: 15 sept. 2023
015 sept. 2023 -
How do I prevent satisfaction survey requests being sent to particular users?
Published: 15 sept. 2023
015 sept. 2023 -
How can I run a trigger for a specific Organization?
Published: 19 sept. 2023
019 sept. 2023 -
Increasing the priority of tickets when emails are marked with High Importance
Published: 8 mar. 2023
09 ian. 2024