Can tickets be put on hold? - Knowledgebase / Deskpro Legacy - Deskpro Support

WARNING: You're browsing documentation for an older version of Deskpro. For the most up-to-date version, see: How can you avoid Ticket Collision?

Can tickets be put on hold?

Can tickets be placed into pending by one technician to prevent two technicians from replying at once.

Yes.

13 of 13 people found this page helpful

Please log in or register to submit a comment.