Agent
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I'm not receiving notifications when I create a ticket
Published: Jun 8, 2023
0Jun 8, 2023 -
Changing the order of messages on a ticket
Published: Jun 8, 2023
0Aug 31, 2023 -
Getting to Know your Deskpro Workspace
Published: Nov 15, 2022
0Jun 22, 2023 -
Why is part of the Agent Interface out of view?
Published: Jun 8, 2023
0Jun 8, 2023 -
Who can see My Stars?
Published: Jun 9, 2023
0Jun 9, 2023 -
Deskpro Mobile App
Published: Jun 9, 2023
0Aug 24, 2023 -
How do I view the email source for a ticket message?
Published: Jun 12, 2023
0Jun 12, 2023 -
How do I nominate users to manage an organization's tickets?
Published: Jun 12, 2023
0Aug 1, 2023 -
How can Agents communicate with each other in Deskpro?
Published: Jun 16, 2023
0Aug 24, 2023 -
How can I insert pre-defined text or canned responses?
Published: Jun 16, 2023
0Aug 24, 2023 -
Which web browsers does Deskpro support?
Published: Jun 16, 2023
0Sep 5, 2023 -
Does Deskpro support multiple languages?
Published: Apr 4, 2023
0Aug 31, 2023 -
Why are Agent Notes included in Email threads?
Published: Jun 19, 2023
0Aug 24, 2023 -
How can I best link to other Help Center content?
Published: Jun 19, 2023
0Jun 22, 2023 -
How can I quickly copy and share ticket information?
Published: Jun 20, 2023
0Jun 22, 2023 -
Can I BCC someone into a ticket thread?
Published: Jun 20, 2023
0Jun 20, 2023 -
How can I add information to a ticket without notifying the user?
Published: Jun 22, 2023
0Aug 31, 2023 -
How can I drag and drop attachments into a ticket?
Published: Jul 26, 2023
0Jul 26, 2023 -
What is the difference between Labels and Search Words on Help Center content?
Published: Jun 8, 2023
0Aug 31, 2023 -
Can I collapse the Navigation Panel?
Published: Jun 22, 2023
0Aug 24, 2023 -
Who gets my message when I reply to an email notification as an agent?
Published: Jun 23, 2023
0Aug 24, 2023 -
How can I reply to Tickets by Email?
Published: Sep 13, 2023
0Sep 13, 2023 -
I'm having trouble with poor performance or a slow agent interface on some computers
Published: Aug 29, 2023
0Aug 29, 2023 -
Using QR Code to access the Deskpro Mobile App
Published: Aug 1, 2023
0Aug 1, 2023 -
Is there a way to CC: someone into a ticket?
Published: Aug 1, 2023
0Aug 1, 2023 -
Download ticket results as CSV
Published: Aug 17, 2023
0Aug 17, 2023 -
How do I attach files and images to tickets?
Published: Aug 30, 2023
0Aug 30, 2023 -
What is an agent?
Published: Sep 18, 2012
0Aug 1, 2023 -
How do I make tasks visible to certain agents, teams, or departments?
Published: Aug 10, 2023
0Aug 10, 2023 -
How do I enable plain text ticket notification emails?
Published: Jul 24, 2015
0Aug 16, 2023 -
Ticket followers replying by email is going to the user not the agent
Published: Aug 30, 2023
0Aug 30, 2023 -
How do I mass re-assign multiple tickets to one User from another?
Published: Aug 21, 2023
0Aug 21, 2023 -
What are the different interfaces in Deskpro?
Published: Aug 17, 2023
0Aug 21, 2023 -
How do I use Email Action Codes?
Published: Aug 29, 2023
0Aug 29, 2023 -
How can I take screenshots in Deskpro?
Published: May 15, 2013
0Aug 31, 2023 -
Can Tickets be placed in Pending?
Published: Sep 1, 2023
0Sep 8, 2023 -
What are Organizations?
Published: Nov 29, 2007
0Sep 8, 2023 -
How can you avoid Ticket Collision?
Published: Sep 8, 2023
0Sep 8, 2023 -
How to inspect AJAX requests with Chrome tools
Published: Sep 11, 2023
0Sep 11, 2023 -
Microphone not Working
Published: May 20, 2020
0Sep 13, 2023 -
How can I make knowledgebase articles visible to specific users only?
Published: Sep 13, 2023
0Sep 13, 2023 -
Why is my Macro not inserting text into the Reply Box?
Published: Sep 15, 2023
0Sep 15, 2023 -
How to use the Deskpro Mobile App
Published: Sep 15, 2023
0Sep 18, 2023 -
How are CC'd Users displayed in Deskpro?
Published: Sep 19, 2023
0Sep 19, 2023