Community - Deskpro Support

Likes	Title	Status	Comments
31	Custom Filters on Archived Tickets	Collecting Feedback	0
34	Searchable Glossary	Collecting Feedback	0
27	Manuals for Users about how they can use the Deskpro User Portal	Collecting Feedback	0
26	Auto Save Knowledge base articles	Collecting Feedback	0
31	Emphasize Ticket Categories/Types	Collecting Feedback	0
24	Insert name of Performing Agent with Variables	Collecting Feedback	1
30	Custom Slack message for triggers	Collecting Feedback	4
25	variables for agents telephone number	Collecting Feedback	0
31	Show Flags in list table view	Collecting Feedback	0
26	Customizable formatting of postal address for persons and organizations	Collecting Feedback	0
24	Make quick search navigatable with keyboard	Collecting Feedback	0
31	Make custom user and organisation fields available in list views for persons/organisations	Collecting Feedback	0
26	Option to have customers' timezone inherit from their organizations' time zone	Collecting Feedback	1
19	More positions (and other options) for the chat widget	Collecting Feedback	0
28	Show number of replies by Agent or by User in the ticket overview	Collecting Feedback	0
23	Possibility to add files to a reply or a note when they are edited (like when i create them)	Collecting Feedback	0
28	Real integration via plugin in CMS	Collecting Feedback	0
22	Internal notes/comments (only for agents) in an article.	Collecting Feedback	0
34	Show if message was edited	Collecting Feedback	0
36	Separate SLAs in Ticket overview	Collecting Feedback	1
33	Renaming and dating Problems after creation	Collecting Feedback	0
20	JIRA addon to display DeskPro-Tickets in JIRA issue	Collecting Feedback	0
25	Options to disable more Features for better usability	Collecting Feedback	0
28	Hiding the Ticket language field	Collecting Feedback	0
20	Visual fine tuning of Department drow down	Collecting Feedback	0
30	Show organisation avatar in ticket	Collecting Feedback	1
47	API for Satisfaction	Collecting Feedback	1
28	Change Date Time input format for date fields	Collecting Feedback	0
39	Download ticket as PDF without agent notes	Collecting Feedback	2
20	Improvements for the chat feature.	Collecting Feedback	0
25	Allow additional criteria on the default email account triggers	Collecting Feedback	0
169	Dark/Night mode theming?	Collecting Feedback	15
29	Start Ticket in Agent Interface via URL	Collecting Feedback	1
31	Extend the allowed Helpdesk 'reset' time beyond 90 days (to unlimited)	Collecting Feedback	0
24	Small Field Names in v5	Collecting Feedback	0
32	Ability for categories in Knowledgebase to be translated when user changes language	Collecting Feedback	0
19	Adding more columns to the 'linked tickets' tab	Collecting Feedback	1
30	Better naming of embedded images	Collecting Feedback	1
24	Ability to disable Your Account feature from the portal	Collecting Feedback	0
24	Integrate agent chat with Slack	Collecting Feedback	1
60	Add ability to automatically login the user with an link and token	Collecting Feedback	0
54	Ability to create unique date drop downs in reports	Collecting Feedback	2
81	Ability to set an alert when an email has failed to be sent	Collecting Feedback	3
46	Audit Log- Changes to Agent Permissions	Collecting Feedback	0
30	Change Password field visible when Deskpro has no control over the remote password	Collecting Feedback	0
41	Content v2 API POST for Articles/Downloads	Collecting Feedback	1
36	Add generic S3 support for 3rd party S3 clusters	Collecting Feedback	0
27	Mass Action Forwarding to a person that isnt an agent on the system	Collecting Feedback	0
40	Add agent-forwarded messages to ticket through tag	Collecting Feedback	0
48	Sync AD user info	Collecting Feedback	2

Likes

Title

Status

Comments

Activity

31

Custom Filters on Archived Tickets

Collecting Feedback

0

34

Searchable Glossary

Collecting Feedback