News / Product - Deskpro Support

out. 7 2015

New Feature: Draft Snippets

Ben Henley

Product

out. 7 2015

New Feature: Macro Filtering and Folders

Ben Henley

Product

out. 7 2015

New Feature: Snippet & Macro Usage Reporting

Ben Henley

Product

set. 23 2015

New Features: Grant Usergroups and Filter Users with Authentication Apps

Ben Henley

Product

set. 14 2015

New Feature: Improved On-Premise Password Security

Ben Henley

Product

set. 14 2015

New Feature: Problems and Incidents

Ben Henley

Product

ago. 3 2015

New Feature: Forwarding Email into the Helpdesk Now Improved

Ben Henley

Product

jul. 24 2015

New Feature: Custom Billing Fields

Ben Henley

Product

jul. 24 2015

New Feature: Better Email Previews on Mobile Devices

Ben Henley

Product

jul. 20 2015

New Feature: More Options When Agents Reply by Email

Ben Henley

Product

jun. 25 2015

New Feature: Start a Ticket with an Agent Note

Ben Henley

Product

jun. 25 2015

New Feature: Smarter Triggers to Handle Bounces and Auto-Responders

Ben Henley

Product

jun. 25 2015

New Feature: Sync Users and Agents from Active Directory, LDAP or Databases

Ben Henley

Product

jun. 8 2015

New DeskPRO Website

Ben Henley

Product

mai. 6 2015

New Feature: Add Organization Fields to Ticket Forms

Ben Henley

Product

mai. 6 2015

New Feature: Round Robins For Online Agents Only

Ben Henley

Product

mai. 6 2015

New Feature: Better Satisfaction Surveys

Ben Henley

Product

mai. 6 2015

New Feature: Multi-level Nested Choice Fields

Ben Henley

Product

mar. 6 2015

Improved Documentation System

Ben Henley

Product

fev. 3 2015

New Feature: "Resolve User Hostnames" App

Ben Henley

Product

dez. 8 2014

New Feature: More Powerful JIRA Integration

Ben Henley

Product

nov. 6 2014

NEW Single Sign-On (SSO) Helpdesk Authentication

Ben Henley

Product

nov. 6 2014

New Feature: Interactive API Browser

Ben Henley

Product

nov. 6 2014

New Feature: Per-User and Per-Organization Fields

Ben Henley

Product

nov. 3 2014

New Feature: Quick Actions

Ben Henley

Product

nov. 3 2014

New Feature: Web Hook Variables

Ben Henley

Product

out. 9 2014

New Feature: Reopen Tabs

Ben Henley

Product

out. 8 2014

New Feature: Ticket Search for Users

Ben Henley

Product

out. 8 2014

New Feature: Sort Search Results

Ben Henley

Product

out. 2 2014

New Feature: Primary Teams

Ben Henley

Product

out. 2 2014

New Feature: Better Search for Users

Ben Henley

Product

out. 2 2014

New Feature: Email Log Mass Actions

Ben Henley

Product

out. 2 2014

New Feature: Shift-Click To Open Tabs In Background

Ben Henley

Product

out. 2 2014

New Feature: Chat Search

Ben Henley

Product

out. 2 2014

New Feature: Time for a Team Picture

Ben Henley

Product

out. 2 2014

New Feature: Department Avatars

Ben Henley

Product

out. 2 2014

New Feature: Close Tabs in Bulk

Ben Henley

Product

out. 2 2014

New Feature: Create Tasks Automatically

Ben Henley

Product

out. 2 2014

New Feature: Even Better Automation

Ben Henley

Product

out. 2 2014

New Feature: This Season's Designer Labels

Ben Henley

Product

set. 11 2014

New Feature: Don't 'Remember Me'

Ben Henley

Product

ago. 28 2014

New Feature: More Control Over Agent Notifications

Ben Henley

Product

ago. 28 2014

New Feature: Set Up Permissions Faster

Ben Henley

Product

ago. 28 2014

New Feature: Fast & Full-Text Search

Ben Henley

Product

ago. 28 2014

Agent Interface Improved

Ben Henley

Product

ago. 11 2014

New Feature: Winmail.dat: Outlook is Good

Ben Henley

Product

ago. 11 2014

New Feature: Sort Past Tickets From CRM Records

Ben Henley

Product

ago. 11 2014

New Feature: View Dismissed Browser Notifications

Ben Henley

Product

ago. 11 2014

New Feature: Quick Assign To Yourself And Your Team

Ben Henley

Product

ago. 11 2014

New Feature: Better Security With IP Whitelisting

Ben Henley

Product

News / Product - Deskpro Support

Product

New Feature: Draft Snippets

New Feature: Macro Filtering and Folders

New Feature: Snippet & Macro Usage Reporting

New Features: Grant Usergroups and Filter Users with Authentication Apps

New Feature: Improved On-Premise Password Security

New Feature: Problems and Incidents

New Feature: Forwarding Email into the Helpdesk Now Improved

New Feature: Custom Billing Fields

New Feature: Better Email Previews on Mobile Devices

New Feature: More Options When Agents Reply by Email

New Feature: Start a Ticket with an Agent Note

New Feature: Smarter Triggers to Handle Bounces and Auto-Responders

New Feature: Sync Users and Agents from Active Directory, LDAP or Databases

New DeskPRO Website

New Feature: Add Organization Fields to Ticket Forms

New Feature: Round Robins For Online Agents Only

New Feature: Better Satisfaction Surveys

New Feature: Multi-level Nested Choice Fields

Improved Documentation System

New Feature: "Resolve User Hostnames" App

New Feature: More Powerful JIRA Integration

NEW Single Sign-On (SSO) Helpdesk Authentication

New Feature: Interactive API Browser

New Feature: Per-User and Per-Organization Fields

New Feature: Quick Actions

New Feature: Web Hook Variables

New Feature: Reopen Tabs

New Feature: Ticket Search for Users

New Feature: Sort Search Results

New Feature: Primary Teams

New Feature: Better Search for Users

New Feature: Email Log Mass Actions

New Feature: Shift-Click To Open Tabs In Background

New Feature: Chat Search

New Feature: Time for a Team Picture

New Feature: Department Avatars

New Feature: Close Tabs in Bulk

New Feature: Create Tasks Automatically

New Feature: Even Better Automation

New Feature: This Season's Designer Labels

New Feature: Don't 'Remember Me'

New Feature: More Control Over Agent Notifications

New Feature: Set Up Permissions Faster

New Feature: Fast & Full-Text Search

Agent Interface Improved

New Feature: Winmail.dat: Outlook is Good

New Feature: Sort Past Tickets From CRM Records

New Feature: View Dismissed Browser Notifications

New Feature: Quick Assign To Yourself And Your Team

New Feature: Better Security With IP Whitelisting

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