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Bug Report Design Feedback
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Bug Report Design Feedback
Comunidade
Comunidade
Submeter Feature Request
Bug Report Design Feedback
Título
Alteração do Estado
Comentários
Atividade
Make custom user and organisation fields available in list views for persons/organisations
Planning Collecting Feedback
0
Option to have customers' timezone inherit from their organizations' time zone
Planning Collecting Feedback
1
More positions (and other options) for the chat widget
Planning Collecting Feedback
0
Show number of replies by Agent or by User in the ticket overview
Planning Collecting Feedback
0
Possibility to add files to a reply or a note when they are edited (like when i create them)
Planning Collecting Feedback
0
Real integration via plugin in CMS
Planning Collecting Feedback
0
Internal notes/comments (only for agents) in an article.
Planning Collecting Feedback
0
Show if message was edited
Planning Collecting Feedback
0
Separate SLAs in Ticket overview
Planning Collecting Feedback
1
Renaming and dating Problems after creation
Planning Collecting Feedback
0
JIRA addon to display DeskPro-Tickets in JIRA issue
Planning Collecting Feedback
0
Options to disable more Features for better usability
Planning Collecting Feedback
0
Hiding the Ticket language field
Planning Collecting Feedback
0
Visual fine tuning of Department drow down
Planning Collecting Feedback
0
Show organisation avatar in ticket
Planning Collecting Feedback
1
API for Satisfaction
Planning Collecting Feedback
1
Change Date Time input format for date fields
Planning Collecting Feedback
0
Download ticket as PDF without agent notes
Planning Collecting Feedback
2
Improvements for the chat feature.
Planning Collecting Feedback
0
Allow additional criteria on the default email account triggers
Planning Collecting Feedback
0
Dark/Night mode theming?
Planning Collecting Feedback
11
Start Ticket in Agent Interface via URL
Planning Collecting Feedback
1
Extend the allowed Helpdesk 'reset' time beyond 90 days (to unlimited)
Planning Collecting Feedback
0
Small Field Names in v5
Planning Collecting Feedback
0
Ability for categories in Knowledgebase to be translated when user changes language
Planning Collecting Feedback
0
Adding more columns to the 'linked tickets' tab
Planning Collecting Feedback
1
Better naming of embedded images
Planning Collecting Feedback
1
Ability to disable Your Account feature from the portal
Planning Collecting Feedback
0
Integrate agent chat with Slack
Planning Collecting Feedback
1
Add ability to automatically login the user with an link and token
Planning Collecting Feedback
0
Ability to create unique date drop downs in reports
Planning Collecting Feedback
2
Ability to set an alert when an email has failed to be sent
Planning Collecting Feedback
3
Knowledgebase and Downloads Navigation Improvements
Planning Under Review
0
Ability to report on missed chats
Planning In Development
0
Improve the delay between New News Posts and New News email notifications
… Under Review
1
Make the chat/ticket widget editable e.g allow Google Tag Manager to be installed
… Under Review
1
Audit Log- Changes to Agent Permissions
Planning Collecting Feedback
0
Change Password field visible when Deskpro has no control over the remote password
Planning Collecting Feedback
0
Content v2 API POST for Articles/Downloads
Planning Collecting Feedback
1
Add generic S3 support for 3rd party S3 clusters
Planning Collecting Feedback
0
Mass Action Forwarding to a person that isnt an agent on the system
Planning Collecting Feedback
0
Add agent-forwarded messages to ticket through tag
Planning Collecting Feedback
0
Sync AD user info
… Collecting Feedback
2
Additional Agent Trigger Criteria
Planning Under Review
1
Ability to restrict certain agents from viewing notes
Planning Collecting Feedback
0
Ability to Analyze and Manage News Subscribers
Planning Collecting Feedback
1
Azure Logic App connector
Planning Collecting Feedback
0
Add ability to select certain times of the day for chat to be available.
Planning Collecting Feedback
1
Add a list of related articles in /kb/{article_id} to the response output
Planning Collecting Feedback
0
Allow blocking of domains at chat level
Planning Under Review
0