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I'm having trouble with duplicate actions from a custom trigger
Question: I added a custom trigger, but sometimes it seems like it is running twice in a row, or pe...
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Triggers for persons and organisation
Right now, triggers only work with tickets as a basis. What would be helpful for lead management, ar...
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Set replies from specific users as internal notes (via a trigger)
It would be helpful if we were able to set emails from specific users as notes via a trigger. We ha...
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Trigger Action Based on Time Till Date Entered
I'd like to calculate the entered date vs today's date and trigger the condition based on difference...
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Inconsistent Conditions Between Escalations and Triggers
Update Actions and Criteria for Escalations and Triggers, so the same options are available across t...
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Grouped Triggers
Would be useful to add the ability to group trigger for when department specific triggers are made i...
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Ticket trigger // date of ticket create
This is regarding ticket trigger controls, especially the "Ticket Created Date". Is there any way to...
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Allow additional criteria on the default email account triggers
The criteria on the default email account triggers can't be added to. This means if you want to twe...
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Custom Slack message for triggers
When using multiple update triggers that notify a slack user/channel, it would be nice, if a custom ...
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JIRA status category as a ticket update trigger criteria
At the moment only specific JIRA statuses can be selected as a trigger criteria. I would also like t...
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Add "Remove all CCs" and "Remove all Followers" in ticket triggers
We have come across several situations where there is a need to remove all existing CCs and follower...
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Flag is seen by all agents
Flags are designed for each agent's personal use: agents can't see each other's flags. . But … when...
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Allow agents to follow an organisation (without using triggers)
We have a requirement for whenever certain organisations (though per-user may also be useful) log a ...
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Working Hours for ticket triggers and escalations
Currently I have triggers set up to place tickets on hold and prevent agents from escalation notific...
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Add variable to use 'Current assigned agent'
- Useful if you want to use a trigger/automation to have actions that run only when the person repyl...
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Add 'Relative Date' to a Trigger Action for Tasks
The 'Create Task' trigger action would be a lot more useful if a relative date could be used, such a...
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Feature to handle different types of user replies
E.g If you have a trigger that sends out an automated email when a ticket is resolved, a feature tha...
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Regex matching groups in triggers
I think it would be helpful to be able to use regex matching groups in triggers. So for example use ...
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Export Triggers Data to a CSV file
There should be a way to have one overall view of triggers data including the criteria and actions. ...
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Ability to see a debug of triggers
From time to time I get tickets that are wrongly sorted because a certain trigger is activated. In m...
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Triggers based on chat
Currently you can only make triggers based on new/updated tickets. I would like to have triggers tha...
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JIRA portal triggers
We'd like to be able to escalate problems with our internal products directly into JIRA for our devs...
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Ability to duplicate triggers and match criteria
We utilize a lot of triggers, so it would be helpful if we could copy triggers so that new ones that...
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Triggers and Escalations based on Assigned Agent properties
It would be nice to be able to apply triggers and/or escalations based on properties of the assigned...
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Additional Agent Trigger Criteria
Basically you can apply a trigger when an agent changes in general, or changes to/from a specific ag...
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Enable Escalation Trigger for Main Ticket Owner Only
Use case: send 'reminder' emails to a user about their open ticket after a certain 'awaiting user' t...