Procurar Etiquetas - Deskpro Support
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The ability to choose which reports display in the reports interface homepage
It would be really nice to customise which reports display on the main homepage of the reports inter...
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Add "Yesterday" to Date Selections in Reports Overview Page
It's very common to want to check on staff performance for yesterday - for a lot of managers, I'm gu...
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Make the possibility to create custom dashboards
Hi all, it would be great if we could create custom report dashboards with possibility to:choose our...
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Group Custom Reports
I would like the ability to create sub groups for custom reports. Right now all custom reports are i...
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Regarding Article, comment validation
When a comment is submitted to an article, and approved by an agent, it is currently not possible so...
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See and select tickets from within the Reporting menu
Hello, I'd like to have the ability to select tickets right from the Reporting menu. Example: If I r...
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Allow for Changing the Start of Reporting Week
We are a US based shop. Our weeks start on Sunday. Most other software on the planet allows for you ...
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Ability to toggle views in Report Builder
Currently, there is no ability to adjust the column size or make a report full screen while working ...
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Allow agent filtering on Ticket Satisfaction reports
Can't seem to see a way to filter Ticket Satisfaction by agent or team. We have 100 agents over 9 d...
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Create reports for specific Departments/Teams
Hi, the predefined reports look really nice. In our setup, we've a few departments which actually wo...
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Chat fields required to help with chat reporting
Would it be possible to prompt agents that have finished a chat to fill in the fields that are defin...
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Have Working Hours only as well as Total Hours accessible via Reporting
I am trying to create a report to measure the number of working hours a user has been waiting. Howev...
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Insert pretty graphs into pdf of generated reports
The generated 'pdf' in the reports interface inserts the table but not the pretty graphs that are cr...
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Dashboard for Wallboard to show stats
Something that would be a huge plus for Deskpro is if there could be a screen that could contain liv...
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Ability to Analyze and Manage News Subscribers
We would like the ability to view and analyze subscriber numbers for the News & Knowledgebase Portal...
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Automating Reporting and allow scheduling and reports sent via email
Is there are ways that we can automatically compile and email the status reports at a given frequenc...
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Reporting API improvements
Add ability to run report from API
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Ability to report on missed chats
At the moment you cannot report on the number of missed chats for a certain time period. Add this to...
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Ability to create unique date drop downs in reports
Ability to add own %1:DATE_GROUP% value to the drop down menu in reports. E.g make a date range '20...
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Adding in a reporting dashboard for quick view
It would be good feature for a user to filter Dashboard by 'Labels' and then create the report in di...
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Customer Reports
Customers would like to run some reports like ticket history billing report and a few reports like t...
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Ability to Show a live updating report for all agents
The ability to show on a large screen a report of help activity response times etc. Similar to Ducks...
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Create 'custom' report categories
I'm creating a number of custom reports, and I'd like to be able to categorise them in a similar way...
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Reporting Interface / Feedback Feed does not honor timezone
In the reporting interface while reviewing the Ticket Feedback feed, the 'X hours ago' does not refl...
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Billing Report for hours only instead of days
Can we have an option on the report to show hours only instead of days and hours? If a trainer is on...