Procurar Etiquetas - Deskpro Support
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Improving View Settings for Ticket Queues
🙋 Welcome! Thank you for agreeing to share your feedback and insights to make Deskpro Horizon better...
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Date range field
It would be useful if there was a date field where you could select a range of dates rather than ju...
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Ability to add a value to, or remove a value from, a category-like field
Ability to add a value to, or remove a value from, a category-like field We have a field of type Pre...
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Ability to create variables/global fields in the system
It would be helpful if you could create specific variables or global fields in the system. For exam...
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Compulsory time logging
I'd like to be able to force agents to submit a time against the time log when they submit a reply s...
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Lookup Fields and Phone Validation
It would be nice to have some additional fields like a phone number format with a validation, multif...
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Delete a field option without removing it from existing tickets
Create a third action in the 'Delete Option' pop-up to delete an 'option' without removing it from e...
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Select brand/department visibility per category, product and other field value
Currently, it is possible to set the visibility per department of whole fields. However, with a mult...
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Remove required fields
It would be helpful if you could remove built in required fields from the contact form. We use a nu...
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Small Field Names in v5
We've upgraded from an older v4 of Deskpro to v5.*. When this transition was made, we noticed that t...
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Change Date Time input format for date fields
I know that it's possible to change the display format for date time fields but I gather that it isn...
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Hiding the Ticket language field
It would be nice to be able to hide the ticket language field using the department layout settings, ...
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Option to move add time controls on Tickets to top of section
On a ticket with a lot of time added / tracked, the number of entries can move the controls to start...
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Add a 'Summary' message type for tickets
I would love to have a different message type available in tickets that one could post a 'Summary' o...
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Make user registration fields more available for user
Once registered and clicking on the "Your Account" have the fields available for the user to fill in...
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Twilio SMS Integration to Allow Fields
Currently, the Twilio SMS integration in Deskpro allows only for a hard-coded phone number. My proje...
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I would like to see a separate field for 'middle name' to use in snippets
Hi there, I really like the possibility to use either the user's first name or last name in snippet...
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Editing the visible fields in the Linked tickets area.
It would be a great feature if the visible fields / colomns would be editable / choosable in the sec...
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Granular Field Visibility Access in the CRM
We would like the ability to limit the visibility for agents to see fields for Organizations and Peo...
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It is possible to remove a follow when mandatory fields are still unset and it confuses the interface
When a issue must have some mandatory fields set, it is still possible to remove a follower from the...
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I would like to be able to remove the Team box in the ticket window
I would like to have the option to remove team selection box in the ticket selection of the ticket p...
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Modification to Fields display for filters, ordering, and grouping
Fields are usable today in more than just ticket views - they can be used as filter and sort criteri...
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Custom user fields for specific usergroups
Ability to have custom user fields only apply to specific usergroups allowing you to customize their...
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cc: Field in User Interface Should Accept Semi-Colon as well as commas
When submitting a help desk ticket in the user interface, and adding multiple cc: participants, user...
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Links in custom ticket fields
I'm unable to insert hyperlinks into custom ticket field titles, either by inserting a hyperlink (ju...