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Enhance Control with New Can Unassign Agents Permission - Notícias / Product / Product (Admin) - Deskpro Support

mai. 9 2024

Enhance Control with New Can Unassign Agents Permission

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We are excited to introduce a new addition to Deskpro’s Agent Permissions with Can Unassign Agents. This enhancement evolves the existing 'Can Assign Agents' permission into two separate permissions: 'Assign Agents' and 'Unassign Agents', providing more flexibility in managing workload and ticket distribution.

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The 'Unassign Agents' permission will allow you to permit agents to remove other agents from tickets as required, ensuring a balanced workload and efficient attention to each ticket.

This enhancement of the Agent Permissions is designed to give you increased control over the ticketing process, leading to a more balanced workload distribution and an overall smoother operation.

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