Ir para o conteúdo principal

I'm having trouble receiving notification emails when I create a ticket - Base de Conhecimento / Deskpro Legacy - Deskpro Support

WARNING: You're browsing documentation for an older version of Deskpro. For the most up-to-date version, see: I'm not receiving notifications when I create a Ticket

I'm having trouble receiving notification emails when I create a ticket

Lista de autores

Question:

I'm trying to test email notifications. I make myself a test ticket and I don't get an email. Other automatic emails seem to be working. What's wrong?

Answer:

By default, you don't get notifications about your own actions on tickets, including creating them. 

 

If you want to enable email notifications for your own actions, go to your Preferences at the top left of the agent interface, and change the My Own Actions settings under Email Notifications.

Útil Não útil

41 de 77 pessoas acharam esta página útil

Adicionar comentário

Por favor, faça login ou registre-se para enviar um comentário.

Precisa de um lembrete de senha?