Deskpro looks at the From: header of an email to determine the sender.
Some systems may forward email and change the From: header, expecting you to rely on the Reply-to: header to determine the sender. This behavior may cause Deskpro to assign unexpected users to tickets. The solution is to make sure the forwarding system is sending correct headers.
Adicionar comentário
Por favor, faça login ou registre-se para enviar um comentário.