Skip to main content

Generating a server report file - Base de Conhecimento / Managing Deskpro On-Premise / Troubleshooting - Deskpro Support

Generating a server report file

Authors list

Question:

I've been asked to provide the server report file for my Deskpro On-Premise installation. How do I do that?

Answer:

In the admin interface, go to Server > Report File, and click the Generate Report File button.

 Wait until the report is generated, then click the Download Report File button.

You will get a file called deskpro-report.zip. Sending this to us helps us diagnose server problems.

Útil Unhelpful

89 of 161 people found this page helpful

Adicionar comentário

Please log in or register to submit a comment.

Need a password reminder?