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Voice - Tiered Queues/Overflow - Comentário / Feature Request - Deskpro Support


Voice - Tiered Queues/Overflow Collecting Feedback

It would be nice to have a Voice feature where when there is an incoming call, to have the phone ring Group A which has (Agents 1,2, 3) and if they are not available move on to Group B (Agents 4,5,6)

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