Add custom fields to the agent profile.
These should only be visible to individual agents and administrators - but not to their colleagues or users.
For example, this custom field could be used to store agent-specific API keys for external services.
Add custom fields to the agent profile.
These should only be visible to individual agents and administrators - but not to their colleagues or users.
For example, this custom field could be used to store agent-specific API keys for external services.
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