Action Code to add CCs to a ticket - Comentário / Feature Request - Deskpro Support
Action Code to add CCs to a ticket Collecting Feedback
Currently, DeskPro has the function of using action codes (hashtags) to set specific criteria for a ticket when you send it from an email replay to a ticket. With the action codes you are able to set #user, #assign, #follow, #team, #label, and others. I want an option to add CCs to the ticket besides the requestor (#user).
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