Skip to main content
Bahasa Indonesia Bălgarski Čeština Cymraeg Cрпски Dansk Deutsch Eesti keel English English (UK) Español Français Gaelic Hrvatski Íslenska Italiano Latviešu valoda Lietuvių kalba Magyar Malti Nederlands Norsk Polski Português (Europeu) Pусский Română Slovenčina Slovenian Suomen Kieli Svenska Tiếng Việt Türkçe Ελληνικά македонски الإنجليزية فارسی 日本語 英语（美国） 영어
Contact Us

New to Deskpro Support? Register for an account

Need a password reminder?
Bug Report Design Feedback
Submit Feature Request
Bug Report Design Feedback
Comentário
Comentário
Submit Feature Request
Bug Report Design Feedback
Likes
Title / Author
Status
Comentários?
Activity
5
Chat Escalation
Fusako Iwaya
17 de jun. de 2021
Report
0
6
Integration of Jira App with Multiple Jira Instances\ Servers
Tain
26 de mai. de 2021
Collecting Feedback
0
4
Call Tickets - Show Local Time, if TZ is different from Agents
Zachery Woods
24 de mai. de 2021
Collecting Feedback
0
5
Macro Action Option to Add Snippet as a Note
Brandon Skinner
24 de mai. de 2021
Collecting Feedback
0
4
Allow to change the number of day outgoing emails retained
Szabolcs Kelemen
24 de mai. de 2021
Collecting Feedback
0
6
Hot comment or warning about user or organization
Douglas Martin
24 de mai. de 2021
Collecting Feedback
0
5
More options for assigning missed calls & voicemails
Jeff Hauman
12 de mai. de 2021
Collecting Feedback
1
3
Let agents confirm certain urgency levels
Trendfire
24 de mai. de 2021
Collecting Feedback
0
2
Have the option to make snippets not case sensitive
Koen Glotzbach
11 de mai. de 2021
Collecting Feedback
1
6
Ability to add options for the 'remove' option on a ticket
Koen Glotzbach
11 de mai. de 2021
Collecting Feedback
0
6
Attachment previews for agents in Deskpro
samuel Academe
28 de abr. de 2021
Collecting Feedback
0
7
Report for Jira linked tickets
Rubina
26 de abr. de 2021
Collecting Feedback
0
3
For the approval email approve/reject link to not require a login from approver
Michael Fliderman
22 de abr. de 2021
Collecting Feedback
0
1
Allow a parameter for a report that defaults to the currently logged in agent
Glenn Chubaty
6 de mai. de 2021
Report
0
2
Visibility of members of a child organization on organization page
E Lee
14 de abr. de 2021
Collecting Feedback
0
2
Apply triggers based on number of tickets assigned to an agent
ruyan
13 de abr. de 2021
Collecting Feedback
0
2
Voice Overflow Queue
Zachery Woods
6 de mai. de 2021
Report
0
5
Date range field
Christine Briegmann
9 de abr. de 2021
Collecting Feedback
0
4
Voice Operating Hours
Zachery Woods
6 de mai. de 2021
Report
1
3
Remove the 'download as csv' and 'print' buttons on dashboard widgets
Toda Tomoyuki
8 de abr. de 2021
Collecting Feedback
0
2
Merge ticket trigger criteria
Marion Abramo
8 de abr. de 2021
Collecting Feedback
0
5
Change ticket tab order in the agent view
Obrion Staight
6 de abr. de 2021
Collecting Feedback
0
6
For agents to get notifications if their reply has bounced
Zachery Woods
30 de mar. de 2021
Collecting Feedback
0
1
Limit agent access to Publish sections on agent side as well as in Helpcenter
Christian Behrens
30 de mar. de 2021
Collecting Feedback
0
2
Task Lists or Tags
Brandon Williams
24 de mai. de 2021
Report
0
7
To have trigger criteria based on agent online/offline status
Rafie
24 de mar. de 2021
Collecting Feedback
0
4
Add a timezone field for Organizations
E Lee
16 de mar. de 2021
Collecting Feedback
0
7
User accounts to be disabled/deleted after a certain amount of time/specific criteria (ie. 1 year after last login)
Mika Ullgren
15 de mar. de 2021
Collecting Feedback
1
3
Manager access to child organization tickets
Christian
12 de mar. de 2021
Collecting Feedback
0
2
Display merged ticket messages more clearly
E Lee
12 de mar. de 2021
Collecting Feedback
0
3
Have variable dropdown lists in alphabetical order or ability to choose order
Conor
11 de mar. de 2021
Collecting Feedback
0
1
Show last note on ticket hover
chris o'brien
6 de mai. de 2021
Report
0
1
Counting Call Transfers by Agents
Jeff Hauman
10 de mar. de 2021
Collecting Feedback
0
10
Clone brands
Evgeniy
8 de mar. de 2021
Collecting Feedback
1
20
Message warnings
Lisa Barrett
5 de mar. de 2021
Collecting Feedback
0
11
Allow redirects from archived articles to published articles
Natalie Wlock
2 de mar. de 2021
Collecting Feedback
0
3
Admins to set ticket filter views globally
Simone Cesana
23 de fev. de 2021
Collecting Feedback
0
1
Show Notes seperately from replies on agent UI
chris o'brien
23 de fev. de 2021
Report
0
6
DeskPro badly needs a Reply option / Recipients can get spammed with only Reply to All
Alex McCaffrey
1 de mar. de 2021
Report
0
18
Ability to change message order and date view in the helpcenter
Robert Tanka
18 de fev. de 2021
Collecting Feedback
1
1
Voice - extra options for Voice queue settings
Jeff Hauman
17 de fev. de 2021
Collecting Feedback
0
3
Merge History and Search field in top navigation bar
Michael W.
23 de fev. de 2021
Report
0
9
Enable smart-parsing of emails forwarded into the helpdesk by users
OJ Olegario
12 de fev. de 2021
Collecting Feedback
0
2
The ability to stop Deskpro creating a new ticket be default if Deskpro email address is down as a cc
Robert Tanka
12 de fev. de 2021
Collecting Feedback
0
4
For agents to get a notification when a new user is registered
Jackie Macapanpan
10 de fev. de 2021
Collecting Feedback
0
50
The ability to duplicate department settings/permissions etc
Cristian Gandos
5 de fev. de 2021
Collecting Feedback
0
3
Time based triggers for recurring actions
Michael W.
23 de fev. de 2021
Report
0
0
Triggers for persons and organisation
Michael W.
23 de fev. de 2021
Report
0
1
Ability to save filters for Persons/Organisations
Michael W.
23 de fev. de 2021
Report
0
0
Title Field (Mr., Mrs., etc) Customization
Manoj K Manda
23 de fev. de 2021
Report
0