Allow responding to a different user - Opinie / Feature Request - Deskpro Support

Allow responding to a different user Collecting Feedback

Jan Bakalar

It would be great if an agent could decide to respond to a ticket while changing the email address of the recipient user. It is currently possible to forward a ticket to another email address, but there is no record of it in the ticket's history. Thank you for your attention!

Komentarz (1)

Andreas Hügin

6 lat temu

In addition: If the recipient sends a reply it should be visible in the ticket's message list too. Currently a reply is treated as a new ticket.

Dodaj komentarz

Zaloguj lub zarejestruj się, by złożyć komentarz.

Zaloguj
Zarejestruj się

New Feature Request

Autor(ka): Jan Bakalar
Creation date: 10 gru 2013
Last update: 4 gru 2023
Publish date: 10 gru 2013
Category: Tickets

Allow responding to a different user - Opinie / Feature Request - Deskpro Support

Allow responding to a different user Collecting Feedback

Komentarz (1)

Dodaj komentarz

Etykiety