If there is an agent who only monitors other agents, or don&#039;t want to participate in chats at all, the only option is to turn off &quot;Can chat with users&quot; permission. Otherwise he needs to sign out of the chat every time he logs in to Deskpro.<br /><br /> <br /><br /> But turning off &quot;Can chat with users&quot; completely disables the chat from the interface so he wont be able to view the chats.<br /><br /> <br /><br /> As an &quot;admin&quot; i would like to monitor other agents including the chats, but dont want to be available for chats.