Hopp over til hovedinnhold

Merging Labels

i Labels
Forfatterliste
Publisert: 22. sep. 2021|Sist oppdatert: 18. okt. 2021

An alternative to deleting is to merge two labels. For example, suppose your helpdesk has two versions of a label, one correct and one misspelled.

image.png

Deleting the incorrect version would lose the information about which tickets it had been applied to. A better alternative is to merge both versions.

Click on the incorrect version, edit the label text so it’s exactly the same as the correct version, then click Save.

image.png

All the tickets with the two labels will now be merged and will be labelled with the correct version.

Til hjelpIkke til hjelp

1 av 1 personer syntes denne siden var til hjelp

neste sideSetting Label Colors
forrige sideManaging Labels

Logg på for å registrere eller sende inn en kommentar.