Zoek labels - Deskpro Support
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I'm having trouble with my portal chat tab
Chat between agents and users is available through the chat widget in your portal/site you have embe...
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More information on incoming chat pop up screen for agents
Ability to display more information on this screen such as language of the user.
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IM Notification or Flags
When someone is working outside of the Agent Interface (e.g. another browser) but has DeskPRO runnin...
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Allow push-message via the live chat system
If we know users through the live-chat system it would be good to be able to push-message groups of ...
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Customizing timeout before agent takes chat
When agents are online but don't take the chat for any reason, we should be able to customize timeou...
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Ability to translate live chats
Same functionality as tickets have but add the ability to translate live chats.
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Ability to report on missed chats
At the moment you cannot report on the number of missed chats for a certain time period. Add this to...
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Ability to change chat widget appearance based on whether agent is available or not
Further customization to chat widget based on whether agents are online or not e.g if no agents are ...
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Change default selection in chat dropdown?
How can I allow the user to select their department for Chat, but select a specific department to be...
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Agent Instigated Chat
Is there a function where we can send a link to customers so they can chat with us on there, and hav...
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Personalise chat ringtone for agents
The ability to personalise the ringtone for incoming chat alerts
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Add predefined articles to chat widget
Add the possibility of adding predefined articles to the chat widget.
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Allow admin to set agents offline for chat and voice
Allow admins to set agents as offline for chat and voice. E.g. an agent may forget to set themselve...
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Chat Escalation
I want to specify the escalation of the chat.
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Converting Chats to Tickets automatically
Is it possible to have completed chats convert to resolved tickets automatically? Currently, our ag...
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Disable transcript download
I would like to request a feature to disable the chat transcript to be downloaded by User and Agents...
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Chat permissions options, view historical chats.
In the situation where you have non-chat agents which need access to old chat logs to perform their ...
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Instant Messaging Features
Hi, Is there any possibility to add to the instant messaging features that we should be able to mar...
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Missed Chat Notifications
I would like to be emailed if a chat request is missed. Currently there is no way to be notified of ...
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Notify agents more clearly when a new chat has been assigned to them via Round Robin
When using Round Robin for Chat, the designated person who receives the chat in the round robin is n...
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Chat Notification Sound
Can there be multiple options for sound?
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Block chat for specific countries
We have added the chat widget to our website and we would like the option to block the use of Deskpr...
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Option to increase font size for agent interface and chat
I think the font sizes you guys are using for the admin/agent interface and chat are far too small. ...
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Message of the day for agent teams
Hi I would like to suggest a message of the day when agents sign in. It will appear as a pop up and ...
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Display Knowledge Base articles articles in widget
We expect most of the questions we get will cover a very limited set of very simple questions to be ...
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Transcript retrieval
Emojis are not showing up to agents when the customer sends them. No option for agents to send emoj...