Zoek labels - Deskpro Support
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Creating Effective Custom New Ticket Contact Forms
What is a Ticket Contact Form? A ticket contact form is a default feature on your Help Center; it is...
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Add time and\or charges under the properties tab.
It would be beneficial to streamlining ticket updates if the ticket charge and time fields were able...
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Pressing <Enter> when "Paste or type a link" in Message of Contact form submits unjustified
1. Go to https://support.deskpro.com/en/new-ticket 2. Scroll down to the Message-box and click in i...
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Make the agent note area in a ticket look more visually different to the reply box.
When trying to fill in a NOTE on a ticket, it is possible to add it into the REPLY box by mistake, a...
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List of recipients linked ticket vs forwarding
Hi, It would seem that there is little bug regarding the recipients of a linked/forwarded ticket. P...
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Ticket field - Select field - To hide an option from user form only
Customer wants to disable an option in select field for user form but wants it visible in the agent ...
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Create a check list for a workflow in ticket interface
I want to be able to add a function where can add a check list for example: We select a workflow t...
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Force a new ticket form refresh to send data through a URL
There are ways you can send users to the ticket form with pre-selected data, such as a particular de...
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Add Field Description in Agent Interface
If a description is included when a custom field is defined, the description appears in the user int...
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Forcefully expose ticket reference to agents
Currently, in the ticket view on the agent side, agents are able to toggle between the ticket ID and...
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Copy form layout from another department
Today you can either have a department layout, or an individual one. I've got two suggestions that w...
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Agent Unable to Set Language on New Ticket
If an agent create a new ticket (to send an email to a user - the first email in the chain), when th...
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Add Agent that Receives Feedback as Follower on the Ticket
It would be useful to be able to add the agent that received feedback from a user (through the "Sati...
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Toggle showing user email address
Have the option to turn off the email addresses next to user names. The agent would still be able to...
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Display Options for Layouts
In Departments then Layouts, you can make fields display optionally depending on the default fields ...
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Modify the selected form layouts that a new custom field is added to by default
Currently if you add a new custom field for tickets, all user and agent form layouts are selected by...
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Allow agents to filter all the nested custom field options in the top-level select box
When we have a custom field option with one nested sub-option, both options appear in the same selec...
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Replicating criteria settings in the ticket form layouts for quicker form creation
When a criteria is applied to a field in the agent form, it would save a lot of time if there was an...