Zoek labels - Deskpro Support
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Be able to create multiple agent groups for ticket assignments and restrict them
We would like to have the option of creating multiple Agents lists/groups for other Agents to choose...
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Create reports for specific Departments/Teams
Hi, the predefined reports look really nice. In our setup, we've a few departments which actually wo...
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Feature to see when an agent is looking at a ticket and if you opened that ticket, all the agents can see who else has it open
- We often pass around links to tickets internally and acts as a visual confirmation that the agent ...
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I would like to be able to remove the Team box in the ticket window
I would like to have the option to remove team selection box in the ticket selection of the ticket p...
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Making teams dependant of departments
Would it be possible to make teams dependant on departments? So when you move a ticket to a new depa...
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Choose Team Notifications
More in-depth control over team notifications, so you can choose which of your teams you wish to rec...
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Order in Permission Groups
Can you do an A-Z ordering in permission groups, same as done in Teams? Better would be if the orde...
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@mention a team
Is it possible to @mention a team in a note? Example we have two people in the finance team. So fa...
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Enabling permissions on macros for Teams
Ability for macros to be restricted for teams rather than just everyone or individual agents.
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Enable team sorting
It should be possible to sort teams in the admin and then show teams in that order in the agent inte...
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Make Leaders for Teams
It would be amazing to be able to add a Team leader of a team that can see all of the activity their...