Zoek labels - Deskpro Support
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Warning / notification to reassign tickets before deleting user
Ability to add a warning / notification before deleting a user in order to reassign any associated t...
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For agents to get a notification when a new user is registered
We would like there to be a setting (like a ticket trigger) that send agents email notification when...
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For agents to get notifications if their reply has bounced
Would like a way to an agent that their reply did not get delivered (eg. email/trigger), as well as ...
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Guide Subscriptions/Notifications
It would be helpful if the subscribe feature available in articles, news and files was also availabl...
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Ability to notify admins when Email Rate Limits are reached
When a user sends emails too often (as specified in Setup > Email rate limiting), new messages are r...
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Notification templates
We would like to be able to create ticket and web browser notification templates, rather than copy t...
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Filter Notifications
When a particular ticket filter ticket count changes, or increments, an alert can be triggered to ce...
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Pending article notifications
We'd like to setup an approval notification for articles so when an article is created in the pendin...
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Notifications for when there is a connection issue between Deskpro and our mail server
If the connection between Deskpro and our mail server is broken, can Deskpro notify us about this? O...
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Notifications for attachments removed from emails due to file size
Enable notifications for when an attachment is stripped out of an email due to larger file size.
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Favicon Notifications
I recall in older versions of Chrome/Deskpro I could see notifications on the favicon in Chrome. I'm...
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Missed Chat Notifications
I would like to be emailed if a chat request is missed. Currently there is no way to be notified of ...
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Notifications when email attachments exceed the size threshold.
If an email message contains attachments that collectively go over the specified limit, Deskpro will...
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Allow News Notifications to be sent out After Publication
Currently, notifications for a New News post are sent up to 2 hours after the publication of the art...
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Agent Email Notifications Department Specific
An agent in this DeskPro instance only wants email notifications for tickets in her departments. How...
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Getting notification if somebody add a comment to one of the tasks I'm concerned in
If i delegate a task or if there is a task which belongs to my team and somebody comments on it, we ...
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Send notification to cc'd participants when ticket owner adds a reply to a ticket created in the portal (and vice versa)
If I create a ticket within the portal as a user and CC a participant in the ticket, the cc'd user d...
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Notification when email queue stops processing
The way we currently process incoming emails to the helpdesk is the emails are queued up in a mailbo...
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Ability to set an alert when an email has failed to be sent
A way to set up an automatic alert/email when an email has failed to be sent (i.e. is put into the e...
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New Tasks Notification shown, even though task has been completed
Even if there are no due or over due tasks for a user, there is still a red notification dot in the ...
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Show ticket Status in Notification Area
I often get Agent Notifications in the browser about tickets that have been Resolved; this is not vi...
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Push notifications for the DeskPRO mobile apps
Please add mobile push notification for Deskpro Mobile Apps
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Initial Response notification from user to agent
I'd like the ability to have the executives to receive an email stating that an email has been ackno...
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Ability to send reminders about Tasks as they are Due, rather than Daily
Would like to be able to set a reminder for a task, and have Deskpro email agent 15 minutes before t...
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Capability to send custom notifications via notification system API
Capability to send custom notifications to users via the notification system. Use case: we're lookin...