Zoek labels - Deskpro Support
-
The ability to have a second ordering feature
In the ticket filters, we would like to have 2 ordering options. So for instance, you could order by...
-
Ability to save filters for Persons/Organisations
Currently I can only save filters for tickets. This functionality should also be possible for person...
-
Admins to set ticket filter views globally
We would like the ability for an admin to select filters and grouping for the various ticket view (e...
-
Ticket filters with 'OR' logical condition
Ticket filters are quite flexible via the number of fields that can be selected to create them, but ...
-
View SLA status in List View
Currently you can view the SLA status when viewing tickets, however if you switch the view into List...
-
Problems and incidents as a criteria in Filters
I wanted to create a ticket filter in the agent interface to show only tickets assigned to myself bu...
-
Is it possible to remove or hide the default filters?
Is it possible to hide or remove some/all of the default "Awaiting Agent" filters in Deskpro? We exc...
-
Improve the behaviour of the ID display option in ticket filters
The ticket ID number always sits next to the subject line in Filters. I'd like the ability to amend ...
-
Allow the ability to search or create filters with the criteria "Label does not exist"
We'd like to be able to easily filter by 'No label set/exists'. This would help us to keep track of ...
-
Add more filters to Agent Hours
Would like the ability to segregate department agents to specific managers. Right now all managers ...
-
Add Filter condition for empty date fields & add custom date fields as conditions for Escalations
We've recently been adding some custom date fields to tickets to help streamline certain processes. ...
-
Customize Unassigned Definition
It would be good that the "Unassigned Tickets" would be customizable, so you could decide if Agent T...
-
Filter Permission
Is there a way to add permission to more than 2 teams, when giving permission access to filters and ...
-
Ticket Filters
Currently, tickets only pull through into a certain filter if ALL listed criteria are met. We would ...
-
Filter Order and Re-Order
I like the re-ordering of the "All Filters" list in Admin, but when I select the "Agent Filters" or ...
-
Add sub-statuses as a filter grouping option
We want you to add sub-statuses as a filter grouping option:
-
Show full name of items in the side panel on mouseover
Custom filter names or SLAs are often longer, than there is space in the side panel. There should be...
-
Custom Filters on Archived Tickets
It would be helpful if we could create Custom Filters based on Archived Tickets.
-
Filter possibilities for tickets with follow-up
Hello Team, Thanks a lot for feature follow up it seems great. It would be a nice feature if we coul...
-
Allow agents to follow an organisation (without using triggers)
We have a requirement for whenever certain organisations (though per-user may also be useful) log a ...
-
I would like to be able to create filters and reports for the Flags in tickets
It would be good if you could build a filter on the ticket flags. At the moment they're available to...
-
Added functionality for filter searches
Please add relative functionality for filter searches by: This Week, This Month, This Quarter, & Th...
-
Enable filter and sort options for user interface
Within the user interface customers can show columns for custom fields. However, these columns then...
-
Add Not On Hold to Custom Filter Criteria
Add Not On Hold to Custom Filter Criteria.
-
Filter name as list view tab title
Currently, the list view tab of the ticket filters shows the number of tickets on the tab title: "X ...