We are pleased to announce a new release of the DeskPRO helpdesk platform, build #320.

The following is an automatically generated list of changes in this release:

• IMPROVEMENT Improve parsing of agent reply codes in HTML email
• IMPROVEMENT When an agent uses 'forward message' feature, a small notice is added to the bottom of the forwarded message
• IMPROVEMENT Agent 'forward message' now includes agent signature
• FIX Email addresses validated through a ticket email validation link would not mark the email address itself as validated
• FIX Fallback cutter that detends 'above this line' markers in agent emails would not run on html emails
• FIX Agent AJAX proxy did not handle 500 errors well
• FIX Inline login form on newticket
• FIX If an agent is online for chat but not in a department specified in onlyShowDepartments (in chat widget code), the widget would still appear on the website but fail with a permission error when opened
• FIX Chat widget showing department selector when only one department to select from in some cases (depends on agent permissions and who is online)
• FIX Publish content missing an initial revision
• FIX Some select2 titles might have been truncated
• FIX News cat structure didnt work in agent interface
• FIX Mass-action previews were missing from new ticketlist
• FIX Missing product display field
• FIX Notification preferences on new tickets for custom filters based on agent/team
• FIX Endless spinner when sending ticket reply when not in ticket section (e.g., if you had a ticket tab open while browsing people in the left)
• FIX Client-side sorting of 'waiting time' was calculated incorrectly in new ticketlist
• FIX Fix snippet overlay UI bouncing as you clicked through categories
• FIX Flag icon was missing form new ticketlist
• FIX Fix some new ticketlist issues around real-time updates when viewing a sub-grouped list

If you are using the cloud version of DeskPRO, your account will have already been updated or will be updated within the next 24-48 hours.

If you are using DeskPRO download, you can update your installation from the admin interface.