Community
Suggestion (143)
View all SuggestionsRecent activity
-
It seems like the order of KB articles in the Help Center is "older on top", whi...
24D -
The new Horizon UI for agents unfortunately has very less contrast. In addition ...
1M -
When the agent opens a ticket it would be great to have this auto assigned to th...
1M -
The publish editor for articles & files in Horizon is (in my view) an inconvenie...
2M
DPQL Reports (9)
View all DPQL ReportssRecent activity
-
We can run the report below to find the percentage of tasks that we are completi...
3Y -
This report gives us a count of positive, negative and neutral satisfaction rati...
3Y -
This query generates a list of users who have a value for a custom field which i...
3Y -
Unresolved ticket broken down by organizations: SELECT tickets.id, tickets.date...
3Y
Feature Request (1348)
View all Feature RequestsRecent activity
-
Hello, We would like the ability to merge multiple tickets at once, not just 1 ...
26D -
It would be extremely useful and a time saver if there was the ability to import...
29D -
There is a function to download a CSV list of tickets in the ticket queue, searc...
30D -
Shortcut Keys ON/OFF would be more beneficial at the Agent-level (not at org-lev...