You can now download emails by clicking on a User’s email in the ticket thread and downloading it as a .eml file; we added this to make it easier to save specific messages or threads.
You can do this by clicking on the ⋮ menu on the ticket and clicking Download Email Source.
![](https://support-attachments.deskpro.com/25511/25510581QZDWTDNYWSWDBXN0-Download-Email.png)
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