We are pleased to announce a new release of the DeskPRO helpdesk platform, build #126.

The following is an automatically generated list of changes in this release:

• Fix error when trying to call method on popover page when its been unloaded
• Fix snippets tooltip in chat
• Fix fatal error about dev bundle not being enabled when requesting /dev/ in production mode
• Update symfony sources
• Update symfony version to 2.0.17
• Fix floating sidebar from following scroll when its too long for the page
• Run server checks again on settings page to catch import errors for web php
• Fix a few XML declaration tags
• Add billing totals to person and organization pages.
• Add recent billing information to person/organization views.
• Small timeout before using iframe history in IE to prevent access denied errors
• Save raw addresses an email was sent to and use that for trigger criteria, instead of trying to figure out specific mailbox it was delivered into.
• Fix archiving of old resolved tickets
• Add currency option to ticket billing.
• Fix when triggers set custom field that is later disabled
• Do not initial ticket billing if not enabled, and ensure that the billing option on the reply form is always updated correctly after a reply.
• Initial support for associating time charges/bills with tickets
• Namespace messages passing from child to parent window so overlay widget doesnt try to act on ticketform messages
• Add some logic to placement of tooltips so they dont overflow out of viewport
• Allow agents to edit messages
• Cleanup rejection view page a bit, allow reprocessing emails from admin interface
• Clean up rejections list
• Append message when full body has been clipped
• Fix trailing dash
• Fix internal email being prepended with extends tag in preprocessor
• Catch rollback errors about no active trans so original exceptions log
• Build script reverts any email templates
• Support dutch/italian in email cutter through simple variable replacements in patterns file.
• Fix when no cut was used, message_full would be empty but could still have empty elements, making the quote mark appear in agent interface
• Fix an outlook cutter pattern for when theres a div wrapper after the hr
• Fix editing layout template from admin interface always putting in subject
• Add cutmarks that Outlook won't strip out
• Fix error with DAYNAME() function in DPQL.
• Add support for the REGEXP operator in DPQL.
• Add additional MySQL pass through functions to DPQL.
• Add DATE_FORMAT to allowed DPQL functions.
• Setting should be 0
• Add hidden setting for requrie agent marker, disable setting for upgrades who have custom templates that might have removed the marker
• Fix warning when agent_ids choice is not array
• Updated languages: Japanese - Japanese: Changed 8 phrases

If you are using the cloud version of DeskPRO, your account will have already been updated or will be updated within the next 24-48 hours.

If you are using DeskPRO download, you can update your installation from the admin interface.