Deskpro Legacy
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How long can User open a Resolved ticket
Published: 15 Apr 2019
024 Aww 2023 -
API: Setting contact data
Published: 29 Aww 2023
029 Aww 2023 -
Deskpro API usage examples
Published: 10 Set 2014
029 Aww 2023 -
I'm having trouble with duplicate actions from a custom trigger
Published: 08 Set 2014
029 Aww 2023 -
Can I use Deskpro automation for integration with JIRA?
Published: 22 Diċ 2014
029 Aww 2023 -
Can I let users log in to Deskpro using their existing accounts from other systems?
Published: 26 Jan 2015
029 Aww 2023 -
How to Download a Process Log
Published: 11 Fra 2019
029 Aww 2023 -
How do I stop agent names appearing in the 'From:' field of emails?
Published: 26 Jan 2015
029 Aww 2023 -
Change welcome message based on usergroup
Published: 03 Jan 2013
029 Aww 2023 -
How can I add translations for the Welcome Message on the Portal?
Published: 19 Diċ 2019
029 Aww 2023 -
I'm having trouble with poor performance or a slow agent interface on some computers
Published: 29 Ġun 2015
029 Aww 2023 -
I'm having trouble with an error: "The email address is already in use"
Published: 06 Jan 2016
029 Aww 2023 -
How do I change the From: name used for agent notifications? I don't want the emails to appear to be "From" the user
Published: 12 Apr 2016
029 Aww 2023 -
How can I improve email previews for certain mobile email apps?
Published: 24 Lul 2015
029 Aww 2023 -
How do I filter users from an authentication source?
Published: 22 Set 2015
029 Aww 2023 -
How do I generate a report that doesn't include tickets created on the weekend?
Published: 08 Mej 2018
029 Aww 2023 -
How do I add an organization-wide email signature?
Published: 24 Mej 2018
029 Aww 2023 -
Overriding Messenger settings
Published: 15 Lul 2020
031 Aww 2023 -
How to display a ticket custom field in an email template or portal template
Published: 16 Lul 2015
031 Aww 2023 -
How can I change the name of the "Contact Us" tab?
Published: 16 Nov 2016
030 Aww 2023 -
Number of tickets created this year month by month compared to last year
Published: 20 Lul 2021
030 Aww 2023 -
I'm having trouble with the Start Chat button
Published: 10 Mar 2016
030 Aww 2023 -
Can I track a Service Level Agreement within Deskpro?
Published: 10 Set 2014
030 Aww 2023 -
I'm having trouble with the round robin working properly
Published: 18 Ġun 2015
030 Aww 2023 -
How do I restrict access to parts of my portal?
Published: 29 Mej 2014
030 Aww 2023 -
Ticket followers replying by email is going to the user not the agent
Published: 03 Ġun 2014
030 Aww 2023 -
How can I ensure that Knowledgebase content is regularly reviewed and updated?
Published: 26 Lul 2023
030 Aww 2023 -
How do I delete all my test tickets?
Published: 15 Ġun 2015
030 Aww 2023 -
How do I hide the 'contact us' tab on the front portal page?
Published: 28 Nov 2017
031 Aww 2023 -
How do I follow up automatically when a user stops replying?
Published: 01 Set 2023
001 Set 2023 -
How do I set up an internal knowledgebase for agents only?
Published: 14 Aww 2014
008 Set 2023 -
How can I make a department visible to agents only?
Published: 10 Nov 2014
007 Set 2023 -
How can I automatically respond to users to let them know our office is closed?
Published: 14 Aww 2015
007 Set 2023 -
Removing Comments on Satisfaction
Published: 07 Diċ 2018
008 Set 2023 -
Data Import & Migrations
Published: 27 Fra 2018
008 Set 2023 -
Can Deskpro send SMS text notifications?
Published: 25 Set 2014
008 Set 2023 -
Making email templates brand specific
Published: 26 Ġun 2019
019 Ott 2023 -
How do I set up a new user registration form?
Published: 09 Fra 2015
008 Set 2023 -
Average resolution time of tickets
Published: 20 Lul 2021
008 Set 2023 -
Show tickets in order of the number of different agents who replied
Published: 24 Fra 2016
008 Set 2023 -
Reports widget override examples
Published: 29 Jan 2019
308 Set 2023 -
First Contact Resolution
Published: 20 Lul 2021
008 Set 2023 -
Average time till first response
Published: 20 Lul 2021
008 Set 2023 -
"Please reference a specific column" error
Published: 23 Nov 2015
008 Set 2023 -
Customising colour of charts on report custom dashboards
Published: 12 Aww 2021
008 Set 2023 -
List of tickets that haven't had an agent reply in over 24 hours
Published: 20 Lul 2021
008 Set 2023 -
What do I use in a query to retrieve the email address of ticket users?
Published: 08 Ott 2014
008 Set 2023 -
Can I use Active Directory to sign in my agents?
Published: 09 Set 2014
008 Set 2023 -
How do I include ticket account addresses in emails?
Published: 22 Ġun 2015
008 Set 2023 -
I'm having a trouble with users being unable to add attachments to tickets
Published: 10 Ġun 2014
011 Set 2023